Shipping Policy
Shipping Policy
Last Updated: August 25, 2026
At The Velanza, we want to provide you with a smooth experience from the moment you place your order until it arrives at your door. This Shipping Policy explains how we process, ship, and deliver orders placed through the-velanza.store.
Shipping & Delivery Times
The Velanza works with a global network of suppliers and fulfillment partners. Depending on the product and destination, orders may be shipped directly from a fulfillment facility outside your country of residence.
This fulfillment model allows us to reduce transportation, storage, packaging, and other operational costs while offering our products at competitive prices.
Estimated Delivery Time
Our typical estimated delivery time is:
7–14 business days
Delivery times are estimates and may vary depending on:
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Destination country
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Product availability
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Order processing time
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Shipping carrier
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Customs clearance
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Holidays and weekends
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Weather or other unforeseen circumstances
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Unexpected logistical delays
During periods of high order volume or warehouse transitions, certain products may require additional time to arrive. In such circumstances, delivery may take approximately 20–25 business days.
We appreciate your patience and understanding in the event of an unexpected delay.
Shipping Costs
We may normally charge a shipping fee for orders placed through our Website.
However, from time to time, we may offer free shipping promotions.
The applicable shipping cost, if any, will be displayed during checkout before you complete your purchase.
If you return an item, you may be responsible for the return shipping costs unless the return qualifies for a prepaid return label under our Return & Refund Policy.
Order Processing
After you place an order, our fulfillment process begins.
Orders may be processed automatically shortly after purchase. For this reason, we may not be able to make changes to or cancel an order once processing or fulfillment has started.
If you need to make a change to your order, please contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that a cancellation or modification will be possible once the order has entered processing.
Order Tracking
After your order has been processed and shipped, you will generally receive an email containing your tracking information.
You can use the tracking information provided to monitor the progress of your shipment.
Please note that it may take approximately 2–3 business days after shipment for tracking information to begin showing updates.
Once the carrier has scanned the package, the tracking page may also provide an estimated delivery date.
Delivery Delays
While we work with shipping partners to provide reliable delivery, delays can occasionally occur.
Possible causes of delays include:
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Carrier delays
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Customs inspections
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Weather conditions
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Public holidays
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High shipping volumes
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Incorrect or incomplete delivery information
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Logistical disruptions
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Events outside our reasonable control
Estimated delivery dates are not guaranteed delivery dates.
If your order is delayed, please check the tracking information first. If you need further assistance, contact us at:
Lost Packages
If your package is confirmed as lost during transit or cannot be delivered due to a logistical issue, please contact us.
Depending on the circumstances and available tracking information, we may arrange for a replacement shipment before considering other remedies.
We will work with the applicable shipping carrier and fulfillment partner to investigate the shipment.
Any resolution will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
Damaged Products
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide:
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Your order number
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A description of the damage
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Clear photographs of the damaged product
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Photographs of the packaging, where applicable
After reviewing the information, we may arrange a replacement shipment or another appropriate resolution.
Please do not dispose of damaged products or packaging until our customer service team has reviewed your request, as photographs or other evidence may be required.
Failed Delivery / Refused Packages
Customers are responsible for providing accurate and complete delivery information when placing an order.
If a package cannot be delivered because:
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The address provided was incorrect or incomplete
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The recipient was unavailable
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The package was refused
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The customer failed to collect the package
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The carrier attempted delivery multiple times without success
the package may be returned to the carrier's facility or to our fulfillment partner.
If the package is returned to the sender or fulfillment facility, we may contact you to determine whether the order can be reshipped.
Additional shipping charges may apply for reshipment where the failed delivery resulted from incorrect information, refusal, or failure to collect the package.
If a package is returned and you do not wish to have it reshipped, any refund or store credit will be handled in accordance with our Return & Refund Policy.
Customs, Duties & Import Fees
Because some products may be shipped internationally from fulfillment facilities outside your country, your order may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Customs rules vary between countries and may change from time to time.
Where applicable, customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.
The Velanza does not control customs authorities and cannot guarantee that a shipment will not be inspected or charged additional fees.
If you are unsure about potential customs charges, we recommend contacting your local customs authority before placing an order.
Product Origin & Fulfillment
The Velanza works with a network of manufacturers, suppliers, and fulfillment partners located in different countries.
Depending on the product ordered, your package may be shipped from a location outside your country.
We work to select suppliers and fulfillment partners that meet our quality and service requirements.
The country of shipment may vary depending on the product, inventory availability, and destination.
Multiple Products in One Order
If you purchase multiple products, your items may occasionally be shipped in separate packages.
This can happen when products are fulfilled from different facilities or suppliers.
If this occurs, you may receive separate tracking numbers and packages at different times.
Receiving one package before another does not necessarily mean that an item is missing from your order.
Incorrect Shipping Information
Please carefully check your shipping information before completing your order.
If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply if the package needs to be reshipped.
If you notice an error in your shipping information immediately after placing your order, contact us as soon as possible:
Although we will try to assist, we cannot guarantee that shipping information can be changed after an order has entered processing.
Order Cancellation
Orders may begin processing shortly after they are placed.
As a result, we cannot guarantee that an order can be canceled after it has been placed.
If your order has already been processed or shipped, you may need to receive the package and follow the return procedure outlined in our Return & Refund Policy.
For cancellation requests, contact:
as soon as possible after placing your order.
Returns
If you are not satisfied with your purchase, please review our Return & Refund Policy for information regarding eligible returns, store credit, damaged products, and return shipping.
Return requests generally must be submitted within 30 days of receiving your order, subject to the conditions stated in our Return & Refund Policy.
Customer Support
If you have questions about your order, we recommend checking our FAQ page first.
If you cannot find the answer you are looking for, our customer support team is available to assist you.
Email: help@the-velanza.store
We aim to respond to customer inquiries within 24 hours, although response times may occasionally be longer during periods of high volume, weekends, holidays, or unexpected circumstances.
Contact Information
The Velanza
Website: the-velanza.store
Customer Support: help@the-velanza.store